Privacy Policy

Stellar Cleaners (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a cleaning quote, book a service, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name and contact information, including email address and phone number.
Service address and relevant property details.
Cleaning service preferences, frequency, and requested add-on services
Information you provide when requesting a quote, submitting a contact form, or booking an appointment.

Payment Information

When you make a payment, your payment information may be processed by a third-party payment provider. We do not intend to store complete payment card details on our website. Payment providers handle payment information according to their own privacy and security policies.

Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage activity. This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your information to:

Respond to questions and provide personalized cleaning quotes.
Schedule, confirm, and manage cleaning appointments.
Process payments and communicate about billing.
Send booking confirmations, appointment reminders, and service updates.
Provide customer support and respond to feedback.
Improve our website, services, and customer experience.
Maintain business records and help prevent fraud or misuse.
Send promotional communications when permitted by law and applicable consent requirements.
Comply with legal obligations and protect our business and customers.

3. How We Share Your Information

Stellar Cleaners does not sell your personal information for money. We may share information when reasonably necessary with:

Service providers: Companies that help us operate our website, manage bookings, process payments, communicate with customers, or analyze website performance.
Cleaning personnel: Authorized team members who need relevant service details to complete your appointment.
Professional advisers: Legal, accounting, or other advisers when necessary.
Authorities or other parties: When required by law, legal process, or to protect the rights, safety, and security of our business, customers, or others.

Third-party providers may process information according to their own privacy policies and contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and measure the effectiveness of our website.

Some cookies may be provided by third-party services, such as analytics or embedded booking tools. Where required by applicable law, we will request consent before using non-essential cookies.

For additional information, please review our Cookie Policy.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, fulfill contractual obligations, and comply with applicable laws.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Request information about how your personal information is collected, used, or shared.
Opt out of certain targeted advertising or data-sharing activities where applicable.

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before fulfilling a request.

You can unsubscribe from promotional emails by following the instructions included in those messages. You may still receive necessary service-related communications, such as appointment confirmations.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services for scheduling, payments, maps, analytics, or other functions. We are not responsible for the privacy practices of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our website and residential cleaning services are intended for adults. We do not knowingly collect personal information online from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website features, service providers, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.